Hilarious real stories from people working in retail stores, tech support, and customer service. Brought to you by Not Always Right blog:
Incident#1:
Customer: “Hi, I’d like a Playboy for my son.”
Me: “…excuse me?”
Customer: “You know, a Playboy to play with.”
Me: *trying very hard not to laugh* “You mean a Gameboy?”
Customer: “Yeah that!”
Customer: *realizes what she said* “Oh!”
*****
Incident#2:
(We’re selling tons of over-the-counter, store-brand medications at buy one, get one free. I ring up a lady who has two bottles of cough syrup with her. She keeps a stern eye on the cash register monitor as I check them through.)
Lady: “That’s not right.”
Me: “What isn’t?”
Lady: “The coupon says buy one at $6.99, get the other one free.”
Me: “Precisely. You’re getting both of these for $6.99.”
Lady: “But one’s ringing up as $3.50 and the other at $3.49.”
Me: “That’s correct. The register divides these differences automatically.”
Lady, growing fidgety: “But that’s not what the COUPON says.”
Me: *after a pause* “Well, $3.50 plus $3.49 is $6.99.”
Lady: “So this is how you scam customers!”
Me: “Ma’am, I’m pretty certain that we here at [drugstore chain] do not scam our customers when even basic math can rule out any differences.”
Lady: “I only want one. Put this other one back, I don’t want it. I’m not paying an extra $3.49 for this. The ad said buy one, get one free, and I’m not getting that one for free.”
Me: *head-desk*
*****
Incident#3:
(I was in our technology support office when a housekeeping staff person, Donna, stopped by. There was no preamble to the dialog below.)
Donna: “Dr. Franklin gets e-mail in his office.”
Me: *nods*
Donna: “Alicia says she can check her e-mail in the office.”
Me: *nods*
Donna: “I like e-mail.”
Me: “Nice.”
Donna: “Nice?”
Me: “Not nice?”
Donna: “I like e-mail.”
Me: “I like e-mail, too.”
Donna: “You don’t have it?”
Me: “I do.”
Donna: “I like e-mail.”
Me: *biting lower lip, uncertain what to say or do*
Donna: “I like e-mail.”
Me: *glancing at the clock on the wall*
Donna: “I like to have e-mail.”
Me: “I like having e-mail, too, and I check it all the time.”
Donna: “Can I have it? I like to have e-mail.”
*****
Incident#4:
Customer: “I’ll have a margarita please.”
(I get a margarita and serve it to the woman.)
Customer: “Excuse me, miss? Can I please have another margarita? This one doesn’t have enough quatilia in it.”
Me: “Ma’am, your drink is strong, I can guarantee it.”
Customer: “How do you know there is enough quatilia in this?”
Me: “Because you said “quatilia.”
Customer: “Yeah, and?”
Me: “It’s called ‘tequila.’”
(Customer face turns a nice shade of crimson.)
*****
Incident#5:
Customer: “I’d like to buy the Internet, please.”
Sales: “The whole thing?”
*****
Incident#6:
(Customer brings a mediocre role playing game for the Nintendo DS up to the counter.)
Customer: “Hey, would this game be good for an eight year old?”
Me: “Well, does he like RPGs?”
Customer: “Oh, I don’t let him watch anything rated R.”
Me: “Oh…I mean, does he like role playing games?”
Customer: “Whats that? That like one of them Mario games?”
Me: “No, it’s one where you follow a story line and usually has a lot of reading, like Final Fantasy. Has he ever played anything like that before?”
Customer: “Oh, he don’t read books. And I don’t like that it’s rated R and PG.”